Piratepots Casino Privacy Policy

At Piratepots Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at piratepots.io. By accessing our services, including the Piratepots Casino login area, game lobby, and promotional features, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully and contact us if you have any questions about how we handle your data.

1. Who We Are

We are Green Champions Leader S.R.L., incorporated in Costa Rica with registration number 3-102-917157, with our registered address at San Jose, Montes de Oca, San Pedro, Los Yoses, Avenida ocho y diez, Calle treinta y nueve, Ly Center. Payment processing services for our platform are handled by Widoma Trading Co. Limited, registration number HE 468781, Lefkonos 22, 2nd Floor, Strovolos 2064, Nicosia, Cyprus. We operate Piratepots Casino under a licence issued by Anjouan, Union of Comoros, licence number ALSI-202502014-FI1.1. All data processing activities described in this policy are carried out by us as the data controller responsible for your personal information.

2. Information We Collect

Here at Piratepots, we collect several categories of personal information to provide you with a safe, legal, and enjoyable gaming experience. The types of data we may collect include:

• Registration data: your full name, date of birth, email address, phone number, and residential address
• Identity verification documents: government-issued ID, passport, proof of address, and source of funds documentation
• Financial information: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, device type, browser type, operating system, and session information
• Gameplay data: game history, wagering activity, bonus usage, and account preferences
• Communications: records of your interactions with our customer support team via live chat or email at support@piratepots.io
• Marketing preferences: your opt-in or opt-out choices regarding promotional communications

3. How We Use Your Information

We at Piratepots Casino use the personal information we collect for the following purposes:

• To create and manage your account and verify your identity in accordance with our legal obligations
• To process your deposits and withdrawals using the payment methods available on our platform, including Mastercard, Visa, MiFinity, Apple Pay, Google Pay, Revolut, CASHlib, and various cryptocurrency options
• To fulfil our regulatory obligations including anti-money laundering (AML) checks and responsible gambling requirements
• To provide customer support in English, German, Spanish, Norwegian, and Finnish
• To send you information about our Piratepots Casino bonus offers, promotions, and the VIP Club, where you have consented to receive such communications
• To detect and prevent fraud, cheating, VPN usage, and other prohibited activities
• To improve our platform, services, and user experience
• To comply with applicable laws, regulatory requirements, and our licence obligations

4. Legal Basis for Processing

Our Piratepots platform processes your personal data on the following legal grounds:

• Contractual necessity: processing required to fulfil our agreement with you and deliver our services
• Legal obligation: processing necessary to comply with applicable laws and regulations, including AML and KYC requirements
• Legitimate interests: processing carried out to protect our business, prevent fraud, and ensure the security of our platform
• Consent: processing for marketing communications where you have given us your explicit consent

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience, analyse traffic, and support our marketing efforts. When you access the Piratepots login page or any other area of piratepots.io, we may place the following types of cookies on your device:

• Essential cookies: necessary for the operation of our platform and cannot be disabled
• Analytical cookies: help us understand how you interact with our site so we can improve performance
• Functional cookies: remember your preferences and personalise your experience
• Marketing cookies: used to deliver relevant promotional content, including information about the Piratepots Casino app and current bonus offers

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Our payment processor, Widoma Trading Co. Limited, and other payment service providers, to facilitate transactions
• Identity verification and KYC service providers who assist us in meeting our regulatory obligations
• Game software providers whose titles are featured in our casino library
• Fraud prevention and security services
• Regulatory authorities, law enforcement bodies, or courts where we are required by law to disclose information
• Our technical and IT service providers who support the operation of piratepots.io

All third parties with whom we share your data are required to handle it securely and in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. Please note that accounts inactive for 12 consecutive months, regardless of balance, may be closed by us. If you request reactivation within 6 months of closure, we will reinstate your real money balance. However, all promotional and bonus funds and associated winnings are forfeited at the time of closure. We may retain certain records for longer periods where required by law or for the resolution of disputes.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Piratepots Casino:

• Right of access: you may request a copy of the personal data we hold about you
• Right of rectification: you may ask us to correct inaccurate or incomplete information
• Right to erasure: in certain circumstances, you may request that we delete your personal data
• Right to restrict processing: you may ask us to limit how we use your data in specific situations
• Right to data portability: you may request that we provide your data in a structured, machine-readable format
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time
• Right to object: you may object to processing based on our legitimate interests

To exercise any of these rights, please contact us at support@piratepots.io. We will respond to your request within the timeframe required by applicable law.

9. Security Measures

We are committed to protecting your personal data from unauthorised access, loss, or disclosure. Our Piratepots Casino platform employs industry-standard security measures including SSL encryption, secure payment gateways, and strict access controls on our internal systems. We regularly review our security practices to ensure they remain effective and appropriate. However, no method of electronic transmission or storage is entirely risk-free, and we cannot guarantee absolute security.

10. Responsible Gambling and Data Use

We use your account data and gaming history to support our responsible gambling obligations. Where you apply self-exclusion, deposit limits, bet limits, or time-out tools to your account, we record this information and use it to enforce those restrictions. Please be aware that applying a responsible gambling limit also triggers specific withdrawal restrictions under our terms. We take our duty of care seriously and use data to identify players who may be at risk.

11. Restricted Jurisdictions

Our Piratepots Casino services are not available to residents or citizens of certain jurisdictions, including but not limited to Aruba, Bonaire, Curaçao, UAE, Japan, North Korea, and Qatar. If we identify that you are accessing our platform from a restricted territory, or using tools such as a VPN to disguise your location, we reserve the right to close your account and forfeit any associated balances in accordance with our terms and conditions.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you by email or through a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at Piratepots Casino, please do not hesitate to get in touch with our support team. We are available 24/7 via live chat on piratepots.io, or you can reach us by email at support@piratepots.io. We are here to help and will do our best to address your concerns promptly and transparently.